Getting Help


You can get help for any wireless network problems in a number of ways. The official route is to contact wireless support via email by using the 'Report a Problem' form or you can visit IT Support in the Library building on campus.

If you need help with the KEYSURF or KEYCOM network then you need to contact KeySurf on 0300 103 0067.

Report a Problem

You can report a problem using this web site by filling in the problem notification form found at the link below:

Report a Problem:
report problem


Visit the IT Support Desk

You can get help from the IT Support technicians by visiting the Customer Services desks at our libraries.
The Customer Service Desk in the Library Information Centre at Singleton campus, as seen on the map below:

Opening Times:
Monday - Friday 8am - 8pm
Saturday 10am - 8pm
Sunday 10pm - 8pm

Self Help

Please note your username and password for the wireless is your university email credentials.
Your password by default will be your Date of Birth in the format of dd/mm/yyyy or student numner/date of birth in the format of 123456/dd/mm/yyyy .


To change or recover your password, use this website: http://mypassword.swan.ac.uk

Check account status:
check account


If you have Windows, and have not already done so, please run the setup tool again. There is a support tab on the tool which will try to help you resolve the problem.

Self Help Tool:
tool

How to self-help Video: